Refund & Returns Policy

1. Digital products

Everything we sell is delivered digitally: software licenses, self-hosted installations, templates, toolkits and guides. Delivery is instant — via email, download link or direct repository access — so standard „return in the box“ rules for physical goods do not apply. Instead, this policy defines exactly when a refund is available and how to request one.

2. 14-day EU right of withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), consumers in the European Union have a 14-day right of withdrawal from the date of purchase. This right is recognised here. However, for digital content delivered with your express consent and immediate start of performance — for example, an instant download or immediate access to a self-hosted package — EU law allows the right of withdrawal to be lost once performance has begun. We always ask for this consent at checkout.

Concretely: if you order and receive a downloadable/delivered product, the 14-day withdrawal period ends once you have started downloading or using the product.

3. Clear policy: unused subscription — 7 days

For subscription plans (monthly or annual), you can get a full refund within 7 days of the first payment if you have not meaningfully used the product — e.g. no installation started, no activation code consumed, no sessions run. This is our commitment beyond the legal minimum: a simple, fast, no-questions-asked window for „it wasn’t what I expected“.

After 7 days (or once the product has been used), refunds are handled on a case-by-case basis and are generally not available for already-consumed digital goods. Annual plans used for more than 14 days are non-refundable except where required by law.

4. How to request a refund

Send a refund request by email to dejanswat@gmail.com with:

• 1. Subject line: Refund Request — AI Command Center
• 2. Your order / transaction ID and the email used at checkout
• 3. Which product or plan you purchased and why you want a refund
• 4. Optional: screenshots or notes about the issue (helps us process faster)

5. Processing

Refunds are processed within 5–7 business days of approval. The money is returned to the original payment method (card, PayPal, bank transfer or crypto — same channel used at checkout). You will receive a confirmation email once the refund is issued.

We aim to answer every refund email within 24 hours on business days.

6. Non-refundable

• Delivered, downloaded or fully used digital products (see section 2).
• Custom / white-label work, bespoke integrations and development services already performed.
• Gift cards, promo credits and discounted „final sale“ items where stated.
• Chargeback abuse or fraud — we reserve the right to dispute.